Revenue protection

Revenue protection

Clarity, care and communication – they’re all vital when it comes to Revenue Protection, and they’re right at the heart of Haste’s offering to you.

Our highly qualified Revenue Protection operatives bring world class expertise and attention to detail to meter point investigations, rapidly identifying any on-site safety issues and/or if tampering has taken place. As your trusted specialist partners, we always keep you in the loop.

Alongside our ethos of service and communication, our operatives understand safety is always top priority. They’ll make meter points safe, rectify all installation issues and provide clear, precise reports that translate technical data into meaningful info. All our Revenue Protection staff are trained to provide an end-to-end service that exceeds your expectations.

End-to-end service

Here’s a breakdown of how our Revenue Protection metering operatives deliver an end-to-end service for you:

Haste operatives visit a site to gain access to the metering point (electric, gas or both)

Access isn’t always possible, our operatives follow the protocol requirements of the Courts, leaving appropriate correspondence on site indicating access is required

A warrant of entry may be needed. Haste will apply for a warrant of entry. Our Warrant Lead operatives will conduct a site visit with a Lock Smith / Dog Handler and Police as appropriate

Gaining access ensures the meter point will be investigated and made safe as top priority

Metering equipment can be removed as evidence if necessary, and also re-installed and/or exchanged with other meters. Our team will liaise direct with you to discuss the meter point actions required

Revenue Protection issue sorted, we’ll create a detailed report and make it available to you live via our online portal

Haste uses a derived lost consumption (kWh) calculation to calculate debt, determined against national averages.

Focus on vulnerability

Issues found on site will be promptly escalated to you so that the best course of action can be taken. Our team is committed to outstanding customer service for both you as a client and any vulnerable customers affected. We ensure that vulnerability is not compromised further, and that sites are made as safe as possible.

Our office – AKA Mission Control

Our dedicated office team direct and schedule operatives and deal directly with customer access issues and appointments. As Mission Control for Debt Recovery, you can rest assured that all our services are carefully planned, managed and delivered. This includes Court liaison for gaining warrants and liaison with other service such as the Police, as appropriate
for each site.

Conduct that counts

At Haste we pride ourselves on our conduct. Our operatives comply with the appropriate National Door Step protocols at all times. And our systems and principles of working and training emphasise the importance of professional demeanour and always providing the best possible customer service.

Online. On demand

Through our online client portal, you can also access all site visit information in real time, as it’s created by our operatives. Monitor our performance via the portal dashboard, including SLAs. And you can also leave feedback and retrieve reports on all the information available. The Portal Link is available across multiple platforms, and can be bespoke for your needs. As we handle Portal Development in-house, changes can be made in real time.

It all adds up to real communication that makes the data speak your language.