Expertise, experience and skills
Through a combination of our expertise, experience and skills, we can offer distribution network operators (DNOs) detailed Theft in Conveyance investigative reports, as part of a spectrum of effective response measures. These can in turn lead to:
- Registration of MPAN numbers
- Contacting and appointment of suppliers
- Services being made safe
- Isolation where appropriate
- Resolution of Theft in Conveyance activities
Highly trained response
Our specially trained Revenue Protection operatives can carry out Theft in Conveyance investigative reporting across the following criteria and detailed photos are supplied to suit all sections:
- The property and all details related to it
- Multi use multi-occupancy properties connected off any DNO cut out
- Cut out condition and location
- Cables
- MSDB’s riser terminations
- Load tests
- Existing metering inspections
- Tamper
- Fit for purpose/appropriate
- Derived lost consumption (KWh)
- New meter details as appropriate
- Evidence collected
- Summary
- Access letters left in order for via warrant access to be obtained.
Focus on vulnerability
Issues found on site will be promptly escalated to you so that the best course of action can be taken. Our team is committed to outstanding customer service for both you as a client and any vulnerable customers affected. We ensure that vulnerability is not compromised further, and that sites are made as safe as possible.
Our office – AKA Mission Control
Our dedicated office team direct and schedule operatives and deal directly with customer access issues and appointments. As Mission Control for Debt Recovery, you can rest assured that all our services are carefully planned, managed and delivered. This includes Court liaison for gaining warrants and liaison with other service such as the Police, as appropriate
for each site.
Conduct that counts
At Haste we pride ourselves on our conduct. Our operatives comply with the appropriate National Door Step protocols at all times. And our systems and principles of working and training emphasise the importance of professional demeanour and always providing the best possible customer service.
Online. On demand
Through our online client portal, you can also access all site visit information in real time, as it’s created by our operatives. Monitor our performance via the portal dashboard, including SLAs. And you can also leave feedback and retrieve reports on all the information available. The Portal Link is available across multiple platforms, and can be bespoke for your needs. As we handle Portal Development in-house, changes can be made in real time.
It all adds up to real communication that makes the data speak your language.